Delivery & Returns
Most orders are shipped via Fedex or UPS Couriers within 1 business days of your order. Please allow 1-3 business days for delivery. We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. Required Signature
Deliveries to residential addresses typically do require a signature, however, in the event that no one is available to sign for the goods a note will be left noting the attempted delivery. After three attempts to deliver, the package will be returned to OCC Supplies
Once your order has been shipped, you will receive an email informing you of your package being shipped and a tracking number will be provided so you can track your order until it reaches you.
Non Stockable Items
Not every single item advertised is stocked by OCC Supplies. A large majority of products are stocked however it is not possible to stock all.
In the case of an item that has been ordered which is not stocked we will e-mail or call to make you aware of this and to update with a date of expected delivery.(Usually 3-5 working days for non stocked items to be delivered)
If a product is needed immediately we do encourage to contact us to ask whether the product is in stock and we will be able to provide you with a delivery date.
Delivery delays or out of stock items
We will endeavour to dispatch all items within 1 working day. In the event that this does not happen we will ensure to call/email with an update for why this item has not been dispatched whether it be human error or the product is not in stock at current.
All orders above £30 net. will be free delivery to UK mainland addresses. Any orders under this will be charged £3.99
Delivery cut off times:
Delivery cut off time is 14:00 orders made before this will be shipped the sameday if the item is in stock. Orders made after 14:00 will be shipped the following working day.
Money Back Guarantee & Returns
No Quibble 14 Day Money Back Guarantee*
We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period. If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value. (Applies to UK mainland only). The 14 days start from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge on 15% of the goods value. There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.
Please note: Though this applies to the vast majority of products, there are some exceptions. Please read the full product descriptions for exceptions.
To return goods, please rmail us first at Sales@occsupplies.co.uk. It is advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request.
OCC Supplies. Reserves the right to change this policy at any time. Please check back from time to time to note any changes.